Privacy Policy

Who we are

SQUL AI is the data controller for the personal data processed through SQUL AI. We are responsible for deciding how and why your information is used.

If you have questions about this policy or your data, please contact us at privacy@squlai.com.

What data we collect

• Account data: name, email address, password hash and profile information when you sign up or sign in.
• Learning progress: saved words, completed lessons, quiz scores, practice answers, streaks and study preferences.
• AI interactions: questions you ask, translations you request and topics you research, so we can generate helpful responses.
• Usage and device data: IP address, browser type, device information, operating system and pages visited.
• Support data: messages, feedback or requests you send to our support team.
• Cookies and analytics: information collected through cookies and similar technologies to improve the service.

How we use your data

• To create and manage your account and provide the SQUL AI learning tools.
• To personalise your experience, track progress and recommend relevant lessons.
• To process payments and manage SQUL AI Pro subscriptions.
• To keep the service secure, prevent fraud and enforce our Terms of Service.
• To improve our AI models, features and educational content.
• To respond to your questions and provide customer support.
• To send service-related updates and, where you consent, marketing messages.

Legal basis for processing

We process your personal data on one of the following legal grounds:

• Contract performance: to provide the services you signed up for, including Pro subscriptions.
• Legitimate interests: to improve security, prevent abuse and analyse how the service is used.
• Consent: for optional cookies and marketing communications, which you can withdraw at any time.
• Legal obligation: when required by law, regulation or court order.

How we share your data

We do not sell your personal data. We only share it with:

• Paddle.com: our Merchant of Record, which processes payments, taxes, invoicing and subscription management for SQUL AI Pro. Paddle is an independent controller for payment data.
• Cloud hosting and AI providers: companies that host our platform or provide AI infrastructure under strict confidentiality and security agreements.
• Analytics providers: to help us understand usage and improve the service.
• Professional advisers: lawyers, accountants or auditors when necessary.
• Authorities: when required by law or to protect our rights.

Payment data

SQUL AI Pro payments are handled by Paddle. We do not store your full payment card details on our servers. Paddle collects and processes payment information in accordance with its own privacy practices.

For more details, please review Paddle's Privacy Policy.

Data retention

We keep your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will remove or anonymise your personal information within a reasonable period, unless we are required to keep it by law.

Aggregated or anonymised data used for analytics and service improvement may be retained indefinitely.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at privacy@squlai.com.

International transfers

Your data may be transferred to and processed in countries outside India, including by our hosting and AI service providers. Where this happens, we use appropriate safeguards such as standard contractual clauses and adequacy decisions to protect your information.

Cookies

We use cookies and similar technologies to:

• Essential: keep you signed in and maintain your session.
• Analytics: understand how visitors use SQUL AI.
• Marketing: measure the performance of promotional campaigns where you have consented.

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled if you want to use the service.

Security

We use encryption, access controls and other technical and organisational measures to protect your data. While no system is completely secure, we work hard to keep your information safe.

Children's privacy

SQUL AI is intended for learners of all ages, but children under 13 should use the service only with parental or guardian consent. We do not knowingly collect personal data from children under 13 without appropriate consent.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of SQUL AI after changes means you accept the updated policy.

Contact us

For privacy questions, data requests or concerns, please email privacy@squlai.com.