Money-back guarantee
Refund & Cancellation Policy
Last updated: 12 September 2026
This policy explains how refunds and cancellations work for SQUL AI Pro subscriptions purchased from SQUL AI. Our payments are processed by Paddle.com, which acts as the Merchant of Record for every order.
30-day money-back guarantee
If SQUL AI Pro is not right for you, you can request a full refund within 30 days of your order date — no explanation required. Approved refunds are returned to your original payment method by Paddle, usually within 5–10 business days depending on your bank or card issuer.
Renewal payments are also covered: if you are charged for a new billing period you did not intend to continue, contact us within 30 days of that charge and we will refund it.
Cancelling your subscription
- You can cancel SQUL AI Pro at any time from the Manage billing link on our pricing page.
- Cancellation stops all future payments. You keep Pro access until the end of the billing period you already paid for.
- Cancelling is not the same as a refund — request a refund separately if you want one.
- Your saved words, quiz history and progress remain in your free account after cancelling.
How to request a refund
Email support@squlai.com with the email address used at checkout and, if you have it, your Paddle order or transaction reference. You can also request a refund directly from Paddle at paddle.net. We respond to refund requests within 2 business days.
Statutory rights come first: where local consumer law grants you a longer or stronger right to cancel or be refunded, that law applies in addition to this policy.
Exceptions
- Requests made more than 30 days after the relevant charge, outside statutory rights.
- Accounts suspended for abuse or breach of our Terms of Service.
- Repeated refund requests from the same account used to obtain free access.
Contact us
Questions about billing, refunds or cancellations? Email support@squlai.com. See also our Terms of Service and Privacy Policy.